Home > CSR > CSR Highlight > Quality Assurance
CSR
HitachiSoft CSR
Quality Assurance
“Quality First” This is in our DNA at HitachiSoft
Minoru Tanaka
General Manager
Quality Assurance Support Division
There are three elements from the viewpoint of manufacturing products in the world around us, “Quality,” “Cost” and “Delivery,” and we at HitachiSoft always put quality first. This is because our information systems products, which are included in financial organization’s online systems as well as transportation, medical, power, gas and water management systems, assume a vital responsibility in social infrastructure and economic activity that would bring society to a halt if even a small disturbance occurred. For this reason our company’s quality policy has become “Quality First,” and is inherited and imprinted onto our shared corporate DNA by diverse training and senior members in the field.
The Quality Assurance Department is established independently of the Development Division and as a third-party organization under direct control of top management, around 400 people in the company work to keep quality first.
The Quality Assurance Support Division works through quality management activities to evaluate the quality of both the process and products from the customer’s viewpoint on the whole lifecycle, including upstream processes, manufacturing, testing, shipping, operations and after-service maintenance.
For process quality, our department checks to see whether the effective quality system is established and that the development site is strictly adhering to this quality, and if any problems are found, actions are taken to solve them, thereby continuing to improve the quality process of the whole company.
We also take particular note of “creating quality in the upstream processes” within information system development in product quality. It is impossible to remove the causes of obstacles just through testing, and we believe that it is important to create the quality of the system during the upstream design processes. Those in the Quality Assurance Department work at evaluating the sufficiency of design quality at the upstream processes, and urge improvements when quality is lacking. Additionally, we do not stop at just the upstream processes and meticulously work through the chain of processes, from manufacturing to shipping, while confirming the quality of our product, information systems.
In this way, we always look at the products from the standpoint of the customer, and we believe that the process of continuing to bring high quality information systems into the world that customers trust and appreciate .“Quality First”. is CSR at HitachiSoft.
