Home > CSR > Social Report > Together with Customers
CSR
HitachiSoft CSR
Together with Customers
HitachiSoft is always trying to offer products and services that please our customers and win their trust.
Promoting Customer Satisfaction
Customer Questionnaires
Every year HitachiSoft conducts surveys to get in touch with our customers and solve issues. In FY2008, we heard from 329 companies (363 people) utilizing our system architecture and packages. We work hard to reflect those opinions and suggestions in our business endeavors and to provide our customers with satisfactory products and services.
Fielding Inquiries through @Sales24
We have established @Sales24 as the point of contact for customer inquiries regarding products and services. We accept inquiries and comments by telephone and on our website. The number of inquiries increases yearly, and in FY2008 we received 9,644. We make every effort to respond to questions as quickly as possible.
Customer Appreciation Event
Once a year, we hold an event to explain HitachiSoft
business policies to our loyal customers and to foster
closer relations with clients in order to pave the way for
continued support. A special guest speaker is warmly
received at each event, and in 2008 we welcomed sports
producer, Yuko Mitsuya.
The Chairmen of the Board, Mr. Muneoka, greets the guests
Seminars
HitachiSoft holds seminars in the showroom on the 3rd floor of the head office and other locations so that people can gain further understanding of our products and services. The number of guests attending the seminars is growing yearly, and in FY2008, 1,673* people attended the 116 seminars held that year. HitachiSoft wants to play as useful a role in its customer’s business as possible.
* Does not include exhibition seminars and seminars held for newspapers/magazines.
Exhibitions
Exhibitions provide a PR opportunity for products and services, and at the same time offer HitachiSoft a chance to hear directly from its customers. We take into consideration feedback from customers in our product development. We also periodically send product information to customers who fill out an exhibition questionnaire and indicate a desire to hear about information on products and seminars.
Establishing a Showroom
A showroom has been established on the 1st floor of the
head office as a place to introduce HitachiSoft management
principles, products, and services. It includes a CSR section
that introduces HitachiSoft’s environmentally friendly
software, EcoSoft, and HitachiSoft systems that support
social infrastructure. Each year we welcome more visitors to
the showroom, including students from nearby schools who
stop by as a part of their social studies work.
The Showroom was renovated and reopened in May 2009
