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HitachiSoft
an Additional 40,000 Users at Japan Post
Integrating the on-demand inquiry and reporting system to enhance customer support, internal control and security, as Japan Post moves toward privatization
TOKYO, September 6, 2007 - HitachiSoft and Salesforce.com, Inc. today announced that they have activated the Salesforce.com on-demand platform for an additional 40,000 users at Japan Post, under an agreement that Japan Post has signed with HitachiSoft. The on-demand platform provides Japan Post with a flexible and swift environment for integration and use of new on-demand applications outside of the realm of customer relationship management (CRM) and sales force automation (SFA). Japan Post is constructing an inquiry and reporting system with the aim of further improving its customer service as it moves toward privatization in October 2007. The new system is being rolled out starting in September with the system construction support of HitachiSoft.
The inquiry and reporting system deployed by Japan Post enables the registration, tabulation and analysis of data including the content and support history of customer inquiries. The system will enable Japan Post to better share information between its post offices, regional offices and headquarters operations, targeting information that was previously managed and reported through E-mail and printed reports. In addition to enabling swift and appropriate response to customer requests received through post office service desks, the system will enable Japan Post to implement improvements and issue better guidance for individual post offices through history management and analytical reporting aimed at producing operational and service improvements. The solution will also strengthen the system of internal controls at Japan Post through its ability to restrict authorities for data access and login management features, and tracking of audit trails. Management and storage of information will take place under the world?fs highest level of security, disaster recovery initiatives and backup environment.
Today's announcement comes on the heels of an April 29, 2007 announcement by Salesforce.com that it would provide the Salesforce on-demand platform to more than 5,000 users at Japan Post. With the latest announcement of an additional 40,000 users, Japan Post will become the world?fs single largest user of the Salesforce on-demand platform.
Isao Ono, President and CEO of HitachiSoft, commented, "HitachiSoft launched its software as a service (SaaS) business just one year ago, and in that short time we have gained major clients such as Mitsubishi UFJ Trust and Banking Corporation and Japan Post. Winning these clients has given us a real sense of the growth potential of the SaaS business, which is playing a successful role as a new service business with strong future potential. We believe that SaaS is poised to develop into a major market for the IT industry as a whole."
Eiji Uda, President and CEO of Salesforce.com in Japan, said, "We are extremely pleased when a new IT service like ours is chosen through an equal and fair decision-making process. The cooperation of HitashiSoft had a lot to do with this success. We believe that SaaS can effectively vitalize small- and medium-sized businesses as well as help strengthen the international competitiveness of major Japanese corporations. SaaS is also being promoted by the Ministry of Economy, Trade and Industry and Ministry of Internal Affairs and Communications. Salesforce.com is fully committed to further expanding the SaaS community starting with our efforts to expand the customer base."
For inquiries about this news release, contact HitachiSoft as shown below.
Toru Takehashi, Miki Takano
Corporate Communications
Hitachi Software Engineering Co., Ltd.
Tel: +81-3-5780-6450
E-mail: press@hitachisoft.jp
